As a small independent store, we are aware many of you (us included) are used to the ease & convenience of bigger stores with next-day shipping.
We strive to do our best & be competitive with our hard-working 3 member team located in England, UK to ship out your ordered product within 24 hours of receiving payment.
We will offer tracking so you can follow your package travel throughout the globe.
We have noticed lately that some tracking numbers haven't been updating.
We are also working to offer next-day shipping within the UK & faster shipping times throughout the globe.
Please be aware, the UK is experiencing some mail delays due to Royal Mail strikes.
For any issues, or if your package hasn't arrived or has arrived damaged or broken, please send an email to shipping@imarielle.com &
we will sort this out immediately.
FAQ'S FOR MERCHANDISE
Here are some handy FAQs about merchandise shipping:
Q: When will my merch order ship out?
A: For most in-stock merchandise, we strive to ship orders within 24 hours if received before 3pm EST. If not, they will be shipped on the next business day.
Q: When can I expect to receive my merch order?
A: Here's a general timeline:
- USA/North American Orders: You can anticipate delivery within 2-5 business days.
- UK/Europe Orders: Allow 2-5 business days for delivery.
- All Other International Orders: Please allow 7-10 business days for delivery. However, do note that occasionally customs clearance may cause delays, especially in Australia/NZ and Asia.
For any inquiries about shipping, such as updates or damages, please reach out to our dedicated customer support team at customersupport@imarielle.com. We'll be more than happy to assist you.