FAQ'S FOR MERCHANDISE
WHEN WILL MY MERCH ORDER SHIP OUT?
Most orders of in-stock merchandise ship out within 72 hrs following order placement.
WHEN WILL I RECEIVE MY MERCH ORDER?
USA Domestic orders-
5-10 business days for delivery
2-6 weeks. 2 weeks is normal, though Customs can cause delays which are out of our control.
For all questions regarding shipping (updates, damages, etc.), please contact firstname.lastname@example.org. A member from Arielle’s distribution center will contact you within 24 hours.
WHEN WILL I RECEIVE TRACKING FOR MY MERCH?
Please note that for all orders shipped via DHL (tracking #’s beginning with “92”), please use the following URL to track: https://webtrack.dhlglobalmail.com/ . Standard shipping usually takes 2-7 business days to deliver within the continental US.
USA Domestic orders:
When your order ships you will receive an email with your tracking number included.
Can not be tracked, therefore we can not refund an order even if reported as "lost" or "stolen".
This rarely happens, usually your package is just tied up in Customs.