As a small independent store, we are aware many of you (us included) are used to the ease & convenience of bigger stores with next-day shipping.
We strive to do our best & be competitive with our hard-working 3 member team located in England, UK to ship out your ordered product within 24 hours of receiving payment.
We will offer tracking so you can follow your package travel throughout the globe.
We have noticed lately that some tracking numbers haven't been updating.
We are also working to offer next-day shipping within the UK & faster shipping times throughout the globe.
Please be aware, the UK is experiencing some mail delays due to Royal Mail strikes.
For any issues, or if your package hasn't arrived or has arrived damaged or broken, please send an email to shipping@imarielle.com &
we will sort this out immediately.
FAQ'S FOR MERCHANDISE
WHEN WILL MY MERCH ORDER SHIP OUT?
Most orders of in-stock merchandise ship out within 24 hours of order if received before 3pm EST. Otherwise, orders will be shipped the next business day.
WHEN WILL I RECEIVE MY MERCH ORDER?
USA Domestic orders-
5-10 business days for delivery
UK/Europe Orders
2-5 business days for delivery
All Other International Orders-
2-6 weeks. 2 weeks is normal, though Customs can cause delays which are out of our control.
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For all questions regarding shipping (updates, damages, etc.), please contact ArielleStoreTeam@Jmfield.com. A member from Arielle’s distribution center will contact you within 24 hours.